Ordering, Shipping & Store Policies

Ordering Information
Secure Shopping
Payment Methods
Sales Tax
Shipping
Returns
Warranty
Liability

Ordering Information
 
Drive way alerts & accessories orders may be made ONLINE through our Secure Shopping Cart and checkout using a Visa, MasterCard, American Express or Discover Credit Card,

Or:

By e-mail at:
contact@EZCyberQuest.com

By fax at:
678-274-0043

By phone at:
678-648-9722

By mail at:
EZ CyberQuest, Inc.
(DrivewayAlertSystems.net)
2300 Bethelview Road, Suite 110-181
Cumming, GA 30040-9475

 
Secure Shopping
 
You can shop at DrivewayAlertSystems.net online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

If you prefer, we can process your transaction by phone, fax or mail. Call us at 678-648-9722 during our business hours, fax us at 678-274-0043 or mail your order to EZ CyberQuest, Inc. at 2300 Bethelview Road, Suite 110-181, Cumming, GA 30040-9475.

www.DrivewayAlertSystems.net is registered with the Authorize.Net Verified Merchant Seal program.


 
Payment Methods
  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal (billing@ezcyberquest.com)
  • Money Order - make payment to: EZ CyberQuest, Inc.
  • Check – (3 week hold till check clears) - make payment to: EZ CyberQuest, Inc.
  • Purchase Order - Place order online (select P.O. as payment method), then Fax your signed purchase order approval, company letterhead and P.O.# to: 678-274-0043 (FEE: 5% of order, $6 min - $40 max).

 
Sales Tax
 
Georgia shipping addresses will be charged 5 to 8% Sales Tax on the total order (including shipping and handling) which is based on the county delivered to. When placing an order you will be required to select the county name the order is being shipped to; this will automatically calculate the proper sales tax to be charged. For further info you may visit the Georgia Department of Revenue website.

 
Shipping, Handling, Misc.
 
We ship to the USA and Canada (most items)

We offer standard Flat Rate ground Shipping & Handling based on order total.
Order Total $0.01 up to $34.99, add $7.99
Order Total $35.00 up to $74.99, add $9.25
Order Total $75.00 up to $174.99, add $10.50
Order Total $175.00 up to $499.99, add $11.99
Order Total $500.00 and over, FREE standard ground Shipping & Handling


Express 2nd day shipping is available for $34.95*

Overnight shipping is available on some items for $47.95* to $64.95*,
please call / e-mail us so that we can verify availability.


* Applies to U.S. delivery addresses in the 48 contiguous states only.
* Hawaii, Alaska, PR, GU, VI shipping addresses are $6.00 additional.
* Canadian Addresses are 8% (of order total) additional (min. $18 - max. $25).
* Item Numbers ending in an 'AS' (for example: Item No. 25-001AS) have a flat one time total order Additional Shipping charge of $2.00 (even if total order is > $300).
* Purchase Orders are 5% (of order total) additional (min. $6 - max. $40) We do not accept Canadian Purchase Orders.

  • We do not ship outside the US or Canada.
  • We ship via UPS, USPS (Priority Mail, First Class, Parcel Post), DHL, or FedEx depending on item and shipping address.
  • Orders are generally shipped same day or within two days after receipt.

 
Returns
 
We offer a 30-day store return policy. If you are not fully satisfied with your purchase, you may return your merchandise within 30 days of delivery date per the details below:

If the product(s) is not performing as expected or you are having set-up, installation or programming issues, please FIRST contact the manufacturer so that they can determine whether the product is defective or you just need a little help with set-up. Most of our products have a manufacturers’ technical support phone number or e-mail in the included directions; if not please contact us via e-mail at: contact@DrivewayAlertSystems.net and we can get you in contact with their support and/or we can walk you through some troubleshooting steps.

Please note the following terms:

1. You must first e-mail CustomerService@DrivewayAlertSystems.net to obtain RMA #.
Please provide us with your name, order #, order date, what you want to return and the reason for return and if applicable any troubleshooting performed with manufacturer (and results).

2. Items returned without any Return Authorization will be subject to a mandatory 15% fee in addition to any re-stocking fees and have the possibility of getting lost in our mail room and/or returned to the wrong address.

3. Items returned outside the 30-day return window may not be accepted and if they are they may be subject to a more rigid re-stocking fee.

4. For non-defective product returns in which a refund is requested, a minimum 10% re-stocking fee will apply.
      1. The product(s) and packaging must be returned in new, resalable condition.

      2. Products must be repacked as originally received with all original packing materials.

      3.
Packaging materials must not be torn, cut
      or damaged otherwise up to a 35% re-stocking fee will apply as we can no longer sell the product as ‘new’.

      4. All accessories, manuals, literature and warranty registration cards must be returned in complete and new condition.

      5. Any programming must be reset back to factory default.

      6. RMA# needs to be prominently displayed on the outside of your shipping package.

      7. Return shipping expense will be paid by you.

      8. Returned merchandise must be postmarked within 30 days of your delivery date.

      9. Please have the return package ‘insured’ and obtain some kind of tracking number and/or delivery confirmation – it is your responsibility to make sure we get it back.

      10. We do not refund the original shipping and handling charges you paid with your original order.

      11. Shortly after your e-mail request for an RMA number, you will be instructed via e-mail what address to return product to.

      12. Depending on return condition in which product is received, a minimum 10% re-stocking fee (returned in ‘as new’ condition’) to a maximum 35% fee will be assessed (if items missing, damaged, or unit and/or packaging looks used).

      13. Refunds will be issued via your original payment method and may take up to 30 days to process once return is received.

5. For potentially defective product returns, item will be tested upon receipt and replacement unit will be sent out once verified defective. If a replacement is needed immediately, please place a new order online; when the original (first) order return is received the first order will be fully refunded including shipping/handling.
      1.
Over the phone or e-mail troubleshooting must first occur with manufacturer or secondarily EZ CyberQuest Inc. (see first paragraph).
      2. Products must be repacked as originally received with all original packing materials.

      3. All accessories, manuals, literature and warranty registration cards must be returned in complete and new condition.

      4. RMA# needs to be prominently displayed on the outside of your shipping package.

      5. If a replacement order is made online; ground shipping charges will be manually removed (this will cover your return shipping expense for first order).

      6. Returned merchandise must be postmarked within 30 days of your delivery date.

      7. Please have the return package ‘insured’ and obtain some kind of tracking number and/or delivery confirmation – it is your responsibility to make sure we get it back.

      8. When returning for a replacement, there will be no additional shipping charges to you.

    9. Shortly after your e-mail request for an RMA number, you will be instructed via e-mail what address to return product to.

 
Warranty
 
All warranties are provided by the manufacturer of the product. Most warranties are 1 year, but some are 90 days. After having the product for 30 days, you need to contact the manufacturer directly for warranty assistance.
 
Liability